Frequently asked questions at Toppako


Frequently asked questions about Toppako.

If your question is not answered below, please contact us for assistance.

  • What does Toppako mean?

    Toppako.  It is an unfamiliar word to most of us.  In Japanese it means ‘a point of breakthrough’.

    Toppako was born out of conversations and observations of a group of friends and colleagues discussing how communication has changed with the introduction of mobile phones, email, and social media.

    We wanted a smart technology solution, unlike any of the other communication apps, that enabled messages to be delivered directly to their phone or email without speed and ease being compromised.  At the same time, we want people to be empowered to communicate safely breakdown communication barriers.

    You can read more on our news page.

  • Why does Toppako use AI?

    Toppako is a smart technology solution enabling people to communicate in a private, safe and secure way. The Message Monitor uses smart technology to filter all messages.

    Messages containing swear words, that are threatening or significantly negative are quarantined. The writer is encouraged to rewrite the message in a positive and respectful way. That’s right, you get a second chance to change the tone and what you want to say.

    There’s no need to experience that gut-wrenching sensation when you have calmed down and re-read what you sent. Think of Toppako as an emotional spellchecker.

  • I have some questions, where can I find answers?

    Simply press the blue HELP button on the bottom right hand corner of the screen and type your question.  If you can not find an answer to your question, please send us an email via the Help button.

    Alternatively, you can ask a question on our Community page.